Customer support
Contact Us
Questions about an order or a product? Reach the HW Collections team — we're here to help.
Email our support teamTypical response time
Within one business day
Support hours: Monday–Saturday, 9am–6pm (PKT). We typically respond to emails within one business day.
What can we help you with?
Choose the option that best matches your question so you can get help faster.
Help with an order
Check your order status, delivery progress, payment details, or order history.
View your ordersReturns and refunds
Review an existing request or start a return for an eligible delivered item.
Go to returnsProduct or general question
Ask about a product, gift card, account, or anything else before you shop.
Contact supportContact details
Reach our support team using the channel that works best for you.
Emailsupport@hwcollections.comBest for orders, payments, and detailed questionsSend emailPhone+92 300 0000000Available during our listed support hoursCall now
AddressHW Collections, Lahore, PakistanHW Collections support location