Return Policy
How returns and exchanges work at HW Collections.
Current policy for this market
Eligible items can be returned within 7 days of delivery. Exchanges are available for eligible items.
Return eligibility
Eligible items may be returned within the return window shown on your order. The window can vary by market, product or category.
Items must be unused, in their original condition and packaging, with all tags attached.
How to start a return
Go to your orders, select the item you want to return and follow the steps, or contact our support team and we will arrange it for you.
Refunds
Once the returned item is received and inspected, your refund is processed within 5–7 working days.
Orders paid online are refunded to the original payment method. Cash on Delivery orders are refunded to your wallet or as a gift card, whichever you choose when you request the return.